Originally Posted by AArlington
Yet with no accountability and no appeal, grandma passenger loses again.
Not quite. If the screener followed correct procedure, then she had the option of taking the item out of the checkpoint and disposing of it by either giving it to a non-travelling companion, arranging to have it mailed, returning it to her car or arranging it to be placed in checked baggage. Not a good answer because the item should have been permitted in the first place.
I share your frustration over incidents like this. You've seen how I've gotten into it with other TSA forum members when they put out erroneous policy and I call them on it. (On another web site that primarily consists of screeners, these arguments get pretty heated.)
You always always always have a right to speak to the supervisor. Very few people take advantage of this, believe it or not, even when I OFFER it to them.