I just checked out of a CY this morning and let them know I did not receive a Plat Gift.

The clerk got the manager, and they handed over $50 cash. It felt wierd to call them on this, as the last time I was at that hotel, there were a little bag of cookies and water as a welcome gift, so not like I missed out on a huge benefit (like non-smoking).

The manager was not completely sure of the process. She indicated it was the first time that property had forked out for this program (hard to believe -- probably just the 1st time she delt with it).

I didn't have to sign anything -- she did ask if my MR# was part of the reservation. Since it was done online with me logged in -- it definately was.

The housekeeper got a bigger chunk than usual! Share the wealth!