Originally Posted by gardener
You should have received $100 cash - if Platinum, $100 + 2 free nights. See below:
The Ultimate Reservation Guarantee: To be eligible, your Marriott Rewards membership number and a valid credit card number must be part of your reservation. If unable to honor reservation, the hotel will pay for your accommodations that night at a nearby comparable hotel and compensate the member for the inconvenience. Compensation varies by lodging brand (see below):
* At Marriott Hotels & Resorts; Renaissance Hotels & Resorts; Marriott Conference Centers; Marriott Vacation Club International; and Horizons by Marriott Vacation Club: Alternative accommodations, plus $200 and 2 free room certificates.
* At Courtyard by Marriott; Fairfield Inn by Marriott, SpringHill Suites by Marriott; Residence Inn by Marriott; and TownePlace Suites by Marriott: Alternative accommodations, plus $100. (Platinum members also receive 2 free room certificates.)
The above applies if they are unable to honor your reservation, what the manager was quoting was if they were able to honor your reservation but unable to honor your room type preference (smoking/nonsmoking at limited service/extended stay hotels; at full service hotels you can also add in bed type, king dbdb etc)