Originally Posted by izzik
Paternalistic tone or not, the checkin agent was trying to make the line go faster.
Great: Trying to make line go faster
Ugly: Completely wrong tone and attitude when addressing customers
Originally Posted by exerda
I have to say that in my experience, UX-only stations are handled better than those with mainline staff.
That
is a relief to hear! Hopefully RDU will also become an exception in my experience. Since I'm moving there in a few months, I'm not looking forward to dealing with the staff. <sigh> Guess I never realized how good I had it at COS/DEN.
Originally Posted by izzik
Thus, you couldn't get on the VDB list until you arrived at the connection city.. right ?
Good thought, though I've never had a problem getting on the VDB list at check-in, no matter which airport. Even if you were right, that still wouldn't change the agent's ineptitude. I question the manager's decision to put such inexperienced staff on the Premier line. Sure, everyone has a first day, and maybe it was this guy's first time working the line. Fine. But throwing your most inexperienced agent in front of the airline's most experienced (and valuable) customers is typically not viewed as the best method to please everyone (including the employee!).
