<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by duxfan:
You obviously haven't seen the CLE ticket counter lately, have you? You can't get to an actual human agent anymore. You MUST check in at one of the machines lined up across the counter....</font>
Come to think of it.....
Do any other airlines have an agent working full-time to marshall people over to the e-ticket machine?? I first ran into this a while ago at McAllen TX-- mind you, there's only 1 737 every few hours, yet I guess the counter agents didn't want to be bothered as much. Or, maybe it really was a directive from Houston.
Duxfax, with due respect to your TA and other TAs out there, I don't appreciate that perspective about crises paying more commission because, as a customer, I don't enjoy being convinced by TAs that a cruise will be the best vacation of my life. Cruising isn't for everyone--- but yes, this situation is a hard one for all: TAs and travelers.