<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Tango:
Why not force everyone to use internet check in--think of the savings of not having to staff the airport check in counters!!!!</font>
And next they can get robots to fly the planes and cut out all food & drinks, and then they'll really be saving money!!
I think travel agents provide a real service.
Other than some bonus miles, CO never passed along the commission savings when we booked direct, so they're clearly just being cheap.