<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Tango:
Why not force everyone to use internet check in--think of the savings of not having to staff the airport check in counters!!!!</font>
Internet check in? That would be an actual "enhancement" of the CO website, so don't look for it anytime soon.
You obviously haven't seen the CLE ticket counter lately, have you? You can't get to an actual human agent anymore. You MUST check in at one of the machines lined up across the counter....