Originally Posted by rose42

So much on this board lately has been written in fear and trepidation of strikes, or complaining about taking away spinzels/magazines/pillows. I had a great experience with NW today so I thought I'd share it and try to bring some sunshine to the NW board.

I had booked award travel DTW-BKK. I was scheduled DTW-IND-LAX-ICN-BKK, with the last two segments on Korean Air. I got a call from a real live person today because Korean Air had changed their schedule, so I would now have a 14 hour layover in LAX and a 15 hour layover in ICN. To make a long story short, NW put me on DTW-NRT-BKK, even though there wasn't technically award availability on that flight. The agent was very polite and helpful, and I really appreciate not having 30 hours of layover! I know that the change wasn't even NW's fault, and I was very appreciative that they were willing to back up their partner airlines.

There are still employees at NW who are customer-focused, and I'll stick with that, even if I don't get spinzels.