Originally Posted by Caledonian
In mid July I am flying economy from SIN to BNE on Qantas metal.
The booking is in a class eligable for upgrade from discount economy to business at 40k miles one way, and I have the required 40k miles in my account.
However, when calling Qantas they said that because my booking was showing the flight with the BA flight number (BA7352) rather than the Qantas one (QF52) they could not list me for an upgrade using points. They know that it was "really" a Qantas flight, operated by them.
Is this correct? Anyone know a way around this?
Hmmm. What does
www.checkmytrip.com say for the booking? You will need your booking reference (something like 1P7CC9)
I believe you may have booked a British Airways codeshare on a Qantas flight as per what Qantas claims. (Eg BA1243 not QF4)
Qantas will refuse to upgrade these as per the terms and conditions:
http://www.qantas.com.au/fflyer/dyn/program/terms
"15.1.3 Flight Upgrades are not available when travelling on Restricted Fares or on Codeshare Flights. Flight Upgrades may be requested only on a paid, confirmed and ticketed Qantas domestic or international flight booking on a service operated by Qantas, with a Qantas flight number."
Sorry, I believe you may be out of luck unless you can prove it is actually a QF code on your ticket....