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Thread: The Tesco Mobile Promotion - No Points!
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Old Jun 25, 2005 | 5:44 pm
  #98  
tishooo
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Originally Posted by rkenyon
Just checked my balance, and my mobile phone points have now disappeared from my account. 11,000 down on last time I checked

Spoke to Tesco CS, and was informed that 'the IT department has removed the points because they were not authorised'. But 'don't worry, as they will still appear on your August statement'.

So, the IT department is now overuling the Customer Services Manager.

Check your balances boys and girls.

Cheers,
Rick
I am currently a lucky recipient of this extra set of points for my nokia's, they don't appear to have disappeared again yet, so fingers crossed they don't disappear!

rkenyon, to clarify, does your post mean that Tesco acknowledge that they have double-posted them in error, but are going to let you keep the extra set of points anyway?
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