<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DOC 2 BE:
Pardon my ignorance on this issue, but it is relevant to my wife's newly earned status as a Gold member, but would not your calling the O/P Elite line "fix" matters if you are skipped by the EUA?
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My wife usually travels on full fare Y class, and therefore, she can immediately have her seat upgraded to First Class per the O/P rules.</font>
Seems like your wife will not have to suffer at the hands of EUA shenanigans. In any case, calling the "Elite" line would regrettably do nothing as OP agents are either unwilling or unauthorized (or both) to do upgrades manually, in stark contrast to NW where EUA co-exists (quite well in my experience) with manual intervention when appropriate.