Complaints are a good thing - keeps any company on its toes...

But, I personally think some of the complaints are out of line. As a person who runs a business where customers can actually publicly criticize us and in turn impact our sales, I always find it interesting the things people complain about.

If you dont like CO, stop flying them. You can slice and dice it a million ways - and list all the reasons you cant, but if their treatment of you is so horrible, leave the airline. Tell your friends, but leave the airline - Use your miles where you can, transfer your status where appropriate, but leave it.

What the heck is it that keeps those that really are ticked off with them flying their metal? I just dont get it.

I left UAL in the Summer of Hell - and have a stack of $50.00 gift certificates that wont ever get used and a bunch of miles that lay dormant until I find a reason to fly the airline.

In all honesty, I dont understand what you expect from CO - There must be "enough" revenue passengers on these flights and until there isnt, they dont really have to change. I sit next to lots of people on my flights who swear by the airline...

Those that participate in these forums are a tiny slice of the business CO has - a tiny fraction. I humbly suggest for your own sanity the next time you check-in for a flight, that its with another airline, because from every single flight I've been on lately, the list of Platinums on the waiting list for upgrades is quite high.