This latest one was done at the airport... I had causually mentioned that CO was "hording" the seats for this particular flight. I was willing to use miles, but I couldn't even do that because there were none in F.
The agent looked it up, agreed A9 F0, but then stated, "well I can upgrade you right now." The reason given was because of my status, etc... there was no undue harship that they were trying to make up for...