<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by EWR-COflyer:
PS they really need to get their house in order over there... for the second time in a month an agent manually updated my deep discounted fare (Q/T/V) by pulling seats out of the A bucket because I am Platinum and that was their understanding of how this works... I'm talking about an upgrade *outside* the Plat window and the availability at A9 F0.</font>
Perhaps I'm misunderstanding what you're tryig to say above: Did you specifically request an upgrade outside of your Platinum window, or did the agent volunteer to do this in conjunction with some other issue that caused you to be in contact with them?