Good luck on getting that upgrade!

I've only called the WE-CARE number once to mention to them such a problem (Hey, maybe they would like to know about it so they could FIX the problem.) Wasn't looking for compensation. The few people I spoke with there made it out to be a problem with me. I just don't have the time to be bothered now especially if they don't care.

It would be great if customer service went back to the days where they would tell you what they COULD DO FOR YOU. Instead of saying what they can't do for you. (Maybe they can hire a few reps from AMEX to manage the "elite" lines? ;-) )