Yes, having a bad order with a vendor can suck, and can make one react as you have stated - don't want to do business with them again.

But, I would suggest, let's not throw out the baby with the bath water just yet. I just had a nice experience with Expansys again, have used them and MobilePlanet for about five years now, maybe a bit less.

Having done many M&A in my past, I know exactly what they are going through, systems wise, personnel, logistic, inventory, etc. I actually called the MP number the other day since it was on speed dial, and they answered MP, not Expansys.

If I was going to stop doing business with a vendor, whenever I had a bad experience or interaction with a call center/CSR, I would have stopped flying UA years and years ago. As well, just yesterday, I got so much WRONG information from Fedex, just WRONG and INACCURATE - I even left the window open gently for the CSR to say, "yes, that is what my protocol is but there MIGHT be some other way if I send you to a supervisor or differant dept." But nope, she just held strong.

What did it take - another phone call.

Why not wait a few weeks, month and then try a new small order? My guess, ScottC, is that you were ordering the latest, greatest whizz bang new mobile phone with EDGE and live video and BT, 802.11a/b/g/n, and it probably wasn't even released from the manufacturer yet, and they hadn't built it enough into their system or trained their people?

:-)