I heard about this flight from the Concierges. It sounds like a bad, but unavoidable experience. It appears that the crew did the best they could. As for the compensation, I think it is pretty reasonable. Of course, one would always like more, but it really is within the ballbark. Also, the fact that it was immediate counts for something in my book and is a good indication of how much AC is changing for the better. If only this attitude would rub off on Aeroplan!