Originally Posted by rose42
There are still employees at NW who are customer-focused, and I'll stick with that, even if I don't get spinzels.
Most employes at NW are great. Despite the setbacks of the past few months most are keen to provide the best service they can offer. I have had very few negative experiences with them.
Often the bad experiences described here are a onesided account and should be looked at with that in mind.
Cheers!