Originally Posted by rbrenton88
As a PPS member, I have been repeatedly turned down for a mileage upgrade to Raffles for the reason that no 'award' seats had been available. So this sort of thing must be planned well in advance. My problem is usually last minute booking (within a week).
This is rather common for all programs, not just PPS. It is always recommended that one should try to secure upgrades throught the usage of mileages far in advance and in doing so, the chances for that very op-up is much much higher.