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Old Jun 17, 2005 | 10:34 am
  #18  
Frequentflyer99
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Join Date: Jan 2003
Location: UK (currently)
Programs: BA zilch (and many other greater and lesser distinctions)
Posts: 7,371
Cretins !!

Took 4 days to process the re-issue (we are talking a full fare J class booking here) and only after numerous phone calls.

And, guess what ??

It has been wrongly re-issued. The J2 out J1 back has been converetd to a J2 return despite my specifically explaining to the res agent that I did not want this change made, when she suggested it.

It seems that anything beyond the most basic is beyond the general level of comeptence. So much for e-tickets simplifying everyone's life
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