"Establish an advisory board for the Onepass program with actual participation of elite fliers so that this mess and all that's related to it can never happen again."
Absolutley!!!! They would sign a Confidentiality Agreement and review all program changes and any other issues dealing with OnePass before they were publicized. CO has shown time and again that it does not know how to write a release that does not raise more questions than it raises. They need help from their customers."

-Vulcan


"...Of course, it appears that they failed to include any customers in the discussion to more accurately gauge the potential impact (Of course they did the same thing with EUA).

CO really needs a consumer panel who have signed confidentiality agreements so that they will get unbiased, straight feedback from us BEFORE they implement changes."

-Vulcan

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Again, an excellent idea, Vulcan, as it was the first time you proposed it. The time has long since come, IMHO! Why not institute it?

http://www.flyertalk.com/forum/Forum20/HTML/003084.html

In fact every OP level, including basic, could and should ideally be represented to accumulate a solid and acuurate picture of the pax point of view!

Is CO interested?

-Mark