Originally Posted by ermdjdsj
I stayed there four nights last week (convention center convenience) -- they treated me well as a Diamond.
1. upgrade to the upper level view room I wanted and had requested in advance (hotel sold out)
2. 2 thirsty bathrobes in the room, nothing broken in the room
3. high speed internet in the room (free)
4. front desk/concierge polite and helpful (recommended upscale seafood restaurant with view: Star of the Sea, 15 minute walk along the water -- excellent food!)
5. easy access to everything
6. heated pool, air-conditioned exercise area, spa on premises for the women who need manicures, haircuts, etc.
Downside: exec lounge has a nice view but is only open for breakfast and it's a very simple continental breakfast at that with almost no choices (one kind of bread, cereal, uninspiring fruit, and on one day there were some uninteresting Danish), in a tiny room with three tables and a TV area -- all it took was one guy with his wife and 3 kids up there to take over and ruin the whole atmosphere.
Bingo
I agree with the exec lounge assessment.
This was the only reasons I never went back. The Hyatt Manchester across the street has an executive lounge that is superior in evey way. And it has a professional welcoming staff.I can't believe that this hotel still puts out a poor selection in one of the most important high occupancy cities in the country.
It really is a blow to the Hilton standard which IMO has a very good track record with Excecutive lounges worldwide.
It must be owners that are penny pinching.
At those rates there is no excuse for the dismal offerings.
FYI 30 minutes before the lounge closed I asked if there was anymore fruit as they had run out.She said to come back the next day..........
That next day I was back at the Hyatt across the steret.
The Hilton property needs to try harder and deliver more.
It's a great hotel city with many compelling choices.It didn't work for me