Originally Posted by NeoOfTheCRS
After two days of badgering the business office they finally coughed up a 50GBP bonus buck. Apparently they felt that they did not have to do the 100GBP bonus buck as outlined in the program for full service hotels. "Whatever" I thought, I had already assumed they weren't going to give me anything anyways.
"Expect nothing and if they finally honor their own programs, you will be pleasantly surprised"
I just checked one of the OTP rate rules for the LHR Renaissance and the part relevant to this discussion reads as follows:
Code:
Rate Information
* STAY FOR BREAKFAST WITH VISA SUMMER PROMOTION
* RATE INCLUDES BREAKFAST FOR 2 ADULTS
* PAY WITH A VISA CARD AND RECEIVE A PREMIUM POUNDS COUPON
WORTH 50 POUNDS
* THIS CAN BE REDEEMED AT ANY PARTICPATING MARRIOTT HOTEL
While this doesn't excuse the fact that they couldn't provide the cert upon check-in, this is consistent with the chart on the bottom of
this page which shows that only hotels in downtown London will net you the 100 pound Bonus Bucks cert.
I hope that you at least got the breakfast with your room rate.