Originally Posted by NeoOfTheCRS
Note that in true marriott style, the property can chose to honor the program or not.
A stay at the Renaissance Heathrow under the OTP program showed me that no one who worked at the front desk knew what a bonus buck was or how to honor the program. All I got in reply was "Oh yes sir, you will receive bonus points" or "We don't do things like they do in the US" No surprise to me, its marriott after all. . .
After two days of badgering the business office they finally coughed up a 50GBP bonus buck. Apparently they felt that they did not have to do the 100GBP bonus buck as outlined in the program for full service hotels. "Whatever" I thought, I had already assumed they weren't going to give me anything anyways.
"Expect nothing and if they finally honor their own programs, you will be pleasantly surprised"
I stayed two times at the Renaissance LHR during the promotion period. I had the same problems with them arguing that they don't know about the promo. As I had to leave early both times, I didn't have time to argue and I also thought it is not worth while to deal with them directly. I used marriott.com to send a reply to Marriottrewards about not receiving he coupons during check-out. I received a reply a few hours later (! I was really surprised about the fast reply) with a confirmation that the Renaissance will send the Bonus Bucks to my home address. Bonus Bucks arrived a few days later.
This Renaissance LHR was the only hotel I had problems to get the Bonus Bucks. Other hotels offered the Bonus Bucks automatically or gave me he Bonus Bucks after reminding them during check-out.