Originally Posted by MumbaiDan
After a flight in Business Class from Paris to Mumbai last week I also have really started to doubt Air France. They (from check-in to baggage belt) arrogant, really difficult with non-french speaking guests, the IFE rarely works, the power outlets on A340's never work and I have no, absoluteley no clou why they lose my luggage after checking-in in CDG and flying from there direct to BOM, why my girlfriend had no choice of a vegetarian meal (to India!!!!!!) and the new sleeper seat is so uncomfortable.....what is wrong with the good old french hospitality?
Again, YMMV, but in all my flights on Air France (and I've been elite for a number of years now), I've never had an IFE that difdn't work. Every time I've seen one not work, the passenger was either re-seated or offered miles. In fact, yesterday, one fellow behind me couldn't get his to work - he was given 6.000 miles and re-seated.
I'm surprised that there was no veg meal - was it requested at time of booking?
As far as the non-French thing, I'd chalk it up to cultural differences. A lot of times the FAs or GAs might say something that soudns rude in English, but isn't the intent. Ex: Yesterday, I was sat next to an American woman who didn't speak French. The FA asked her "What do you want, lady?" when serving dinner. To the French woman across from me, he asked the same thing in French. To me, he was clearly asking the same question but in English it came out odd.
I guess some people will take this as rudeness. At the same time, I've flown on US airlines (DL) where my wife was referred to by a surly FA as "that woman". Frankly, I find that rude, arrogant and unacceptable from someone who should know better in English.
So, I guess we all have different definitions of arrogant, rude behavior.