Originally Posted by linsj
I was a few hundred points short for an award cert and called to buy the points before booking the award over the phone. The CS rep comped them to me instead. I was silver or gold at the time; not sure if that makes any difference.
As I am just the plain blue ordinary member, I was not given the 264 missing points.
The survey is not available for european members.
Any advice and help most welcome.