<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dbaker:
No matter what they say, you need to keep calling.
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Actually, I just had myself and two friends put on a reward upgrade waitlist (no F inventory at booking). I was monitoring it, and when I saw some F seats open up, I called, but was told that we had all already been cleared off the waitlist.
FWIW, I'm Gold and my friends have no status, and this occured about 2 months before the flight (i.e., no competition with elite upgrades)