Originally Posted by Maurits
Surely, someone flying as often across the pond as you do will realize that, after not having had such an experience yet, chances of getting such an experience should increase over time?
I do agree that the treatment you were given is not fair. Yet, one experience is not representative for the entire airline, let alone a reason to never give the airline a second chance, and publicly saying so.
Perhaps writing a letter or sending a fax might help straighten things out
Kind regards,
Maurits
Actually, I intend to work this with letters to both Air France and Delta upon my return. However, this isn't one bad experience with Air France. A few others definitely come to mind
1) Waiting over an hour in the business class transfer line after a missed connection (Multiple times)
2) Lost luggage being found 2 weeks later in cities not on route
3) Having an overhead bin held together with duck tape on upper deck of 747-400 (BKK-CDG)
This was just the final sad episode of a series of bad experiences.
I've had bad experiences on other airlines. But always as a result of irregular operations and they've bent over backwards to make up for it. On a recent NWA flight out of DTW, we were delayed an hour on the Tarmac. Three days later, I had a letter from NWA apologizing and offering me 15,000 bonus miles.
Singapore Air once messed up my reservation. (Later found out it was my travel agent.) They found me a SFO->TPE seat in J then arranged a city tour while I waited for the next flight from TPE->SIN.
Its all about the airlines attitude and how it treats people. The regular transfer lines at CDG say it all...