While many good things have been written about how creative and dedicated they are, I sent in my money about a trip to Hawaii last year and got back a "sorry, nothing available on US or UA" the next day and nothing else. When I asked about the DL, CO, NW, and AA flights, which I had also provided when I signed up, it took another day for "nothing there either" and that was then end of my $$$.

It might be good for the average traveller, but we as a group are statistical outliers when it comes to airline travel knowledge and they don't have any "special access".