Not about India, per se, but on outsourcing nonetheless ...
In the NYT:
1MM flyer treated poorly by outsourced TA at HPN. Told, "your frequent-flier status is irrelevant." (The horror
) How many other stations have outsourced their TAs??
http://www.nytimes.com/2005/06/07/bu...syahoo&emc=rss
As a million-mile frequent flier on United Airlines, David Fink is used to being treated with deference when he travels. So when he arrived five hours early for a recent flight from White Plains to Washington and asked a ticket agent if he could to go standby on the next plane out, he was taken aback by the curt reply.
"The agent told me, 'There's nothing I can do, and your frequent-flier status is irrelevant,' " recalled Mr. Fink, a corporate strategy consultant from Washington. "Then he said that if I wanted to leave early, I should just buy a ticket on the next Independence Air flight."
Why would a United Airlines employee send one of its top customers to the competition? He wouldn't. The agent worked for a subcontractor, Ground Handling Inc., which provides ground services to many of the airport's tenants, including Independence Air.
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