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Old Jun 8, 2005 | 11:47 pm
  #16  
yvrguy
 
Join Date: May 2001
Location: BKK/YVR/EWR
Programs: SQ TPP, LH Senator, TG Gold, AA Platinum
Posts: 454
Amazing CX service

I booked an itinerary with CX(F) outbound and TG(F) for the return flight. CX actually took my advance seat requests for the TG flights. Within 48 hours I had a phone call and email confirmation of my preferred/assigned seats on TG. I find this truly amazing service...from the heart. Cathay provides consistently superior service with few exceptions. There is one F/A who works YVR/HKG/YVR and she is the flawed diamond in the crown. I have flown with her 3 times and each experience was the same. There were other passengers who had the same feeling with this f/a as well. My only real complaint, and I am sure I will get flamed for this, is the no hot soup/drinks while the fasten seatbelt sign is illuminated. Sometime the sign is on for an extended period of time and there is no turbulance to be felt...yes, I know it can happen at any moment. Yes, I know there are people who would be on the airphone to their lawyer before the plane landed. However, i think that policy needs to be reevaluated. I would even sign a waiver absolving CX from any "scenario" resulting from such a situation. The bottom line is Cathay Pacific Airways knows how to care for their passengers.

Last edited by yvrguy; Jun 8, 2005 at 11:49 pm
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