I am now Gold. I pre-purchased numerous tickets when I had no elite status. When I became Silver, an Elite agent said I was not getting EUA upgrades because the records needed to be "updated". She then performed some magic and I started getting upgrades as a Silver.

Now that I am Gold, I checked with OnePass. Three agents have informed me that they "see me as Gold"and they do not know what needs to be done, if anything, regarding EUAs. But here is where my paranoia comes in: I just changed a flight and the e-mail receipt shows me as Silver, but when I call OnePass they insist I am Gold on this flight.

Does something need to be done (as the agent did when I became Silver), or if the Elite agents see Gold, am I Gold. Thanks!