A FlyerTalk Posting Legend
Join Date: Nov 2000
Location: Atlanta, GA, USA
Programs: Frontier Gold, DL estranged 1MMer, Spirit VIP, CO/NW/UA/AA once gold/plat/comped gold now dust.
Posts: 42,024
I wonder if he granted lots of waivers of change fees as well. Those $3 operations could add up to a lot if valued at $100 a pop.
What he did was wrong, but sometimes the damage estimates do get inflated.