How awful! You must write to Mike Street, Director of Operations at once and ask that your letter be forwarded to the correct department. Had you swallowed that glass and had it cut your stomach to bits and you had started haemorraging - this would have necessitated a diversion. This is one of the most serious incidents that I have heard on this Forum. You have been most fortunate and I am so pleased that this was only and I do not mean that lightly an unpleasant and painful incident - it could have been so very much worse. I am really pleased that you are with us and are safe. No, let them know in no uncertain fashion.