Must have been broken. I don't know what is in this for Hertz, but they feel that it's important to offer it. They have gone to great lengths to install the add on Sirius tuners. I think they are tacky, they rattle and protrude out too far in the passenger seat, but that's just my opinion. I just wonder what was so important that they couldnt wait. I mean they turn these cars in 6 months anyway.