Originally Posted by United777Heavy
Am I the only one who hates being connected to the new call center in India. I can't understand them (very thick accents), I don't ever get a clear connection (damn satellites) and they don't know the rules (we shouldn't be the ones to give them the right information).
I've had the same experience (although not UA related). Seemed that they are strictly by the book. No discretionary/initiative "field decisions".
Presumably they are not allowed or don't have the freedom to do so, unlike a state side based call center.