I wish our lurkers would do something about that woman on the "help" desk. I've had her several times and she has the same ridiculous suggestion each time: enter my name in all lower case with no spaces. As if that could possibly work! Sometimes she also wants me to redo my billing address, phone number and so on with the same "no spaces" treatment. I go along with her, it doesn't work, and I tell her she is to transfer me to res but ensure the fee is waived. Of course I could earn the 5 (now 10) dollars in the time it takes to make her arrange for it to be waived; my plan is that a bean counter will notice the "freebie" phone reservations as a result of web site and tech support problems, and apply pressure to make it better.

I get mad every time I use a web site that won't let me put spaces in my credit card. It is ONE LINE OF CODE to remove the spaces that were entered before continuing to process . All the ecommerce work I do lets people enter spaces. It helps them be confident they entered the number correctly. This "computers before people" attitude permeates the entire AC web site and won't change unless the vendor changes, imo. But I had better not get started on that...