Well I won't go so far to call this a rant but it was a real waste of time.

I had booked a flight leaving next week to SNA and returning via LAX. I wanted to change some flight times and went to the "my booking" section, loaded the booking and made the requisite changes. So far so good.

As a tango plus fare I had $60 plus GST in change fees to cover. Now the problems start.

My first credit card won't work (for some reason, the booking change screen won't default to the card in your profile). My second card (another Visa), also won't work. Tried my third and last card (MBNA Starwood MC), and the same, kaput.

I placed a call to tech. support. What a joy.

To quote:
Did you enter the card right? Try it again with no spaces (I didn't put any spaces in it in the first place!). Try your name in all lower cases with no spaces etc.etc. I humour her and try it another 3 times. Nothing.

The lady on the phone then says, I'll have to take your information and transfer you to an AC agent to book it over the phone (after which she cut's me off).

I call back AC reservations directly and after being on hold for 5 minutes (yep, Parnel, you're right, the average hold time is 5 minutes ), I get an agent who, while understandable about my predicament, proceeds to tell me that she has to charge me $10 for doing a booking change over the phone!

I was defeated and gave in. After another 5 minutes it was done. However, that was 90 minutes of my life I won't have again

Anyone else ever had a problem with AC.com taking their credit card?