Originally Posted by nsx
Southwest's annual report says 15% of awards expire unused. Seems high to me, but FTers are atypical. Another problem with this figure is that Southwest allows you to revive an expired award, even long afterwards, for a $50 fee.
I would argue that way more than 15% of the issued credits expire because of the 16 credit requirement for the award ticket within a 12 month period.
Last edited by holtju2; Jun 6, 2005 at 8:21 pm