Originally Posted by Strephon
Since all of the awards are Electronic now, rather than the old paper certificate, what exactly is meant by "mail the expired Award"? Do they want the letter that came in the mail with my drink coupons? What if I didn't keep this--can I just write them and give them the Award Number?
I just reactivated an expired award. You can't do this over the phone, you need to send them a letter with the ticket number of your expired Rapid Award and a check for $50. They wait until the check clears and then send you an e-mail indicating that the award has been reinstated. The whole process took about 30 days.