Originally Posted by ATLKarl
HaHa! Budget doesn't seem to be very good with paper work but might eventually get around to it - I had a claim that AMEX covered and over 12 months later I got a call from Budget saying that AMEX didn't pay the $80 service fee - I told them that I won't either and they can basically eat the cost or lose me as a customer... every 6/7 months I get a call asking for the same $80!!! (It's been 3 years now).
service fee? is that the dreaded loss of use cost?
Actually I would write them a letter stating "unless you can prove to me that your location (and associated locations) were at 100% rental, meaning the loss of the car from their inventory caused them to lose business, you are not compelled to pay it.
thats what AMex does. they refuse to pay that.