I have used the online rate guarantee twice with great success. In one case, I saved almost $120 over the course of 4 nights. ^ I always use their online form to get the matching rate and have never been told that I can't earn points (I don't opt for miles). Donna49, I would think that if they told you the rate you booked doesn't qualify, you could cancel and book at a higher rate then resubmit your request.