I originally had purchased a ticket for Christmas for $356 in the "B" fare class. Today I noticed the fare on the website was $210. When I requested the difference in the form of a voucher, the rep indicated that I could only only get the reduced fare in the same fare class and could not go down to "Y" class. This resulted in a difference of only $43, which I reluctantly accepted.

Unfortunately, I did not check this thread before I called. Based on what I read here, it seems as if I might have been short changed.

1) Is the rep correct, or should I be able to downgrade to the "Y" fare class and get the full difference.

2) If so, can I go back and request the remaining $103 or am I out of gas since they already issued a voucher?

Thanks for your help.