Originally Posted by mrakant
US FA's lack their attitude towards customer service and no action can be taken because of the unions.
On what do you base that assertion?
The way an FA interacts with the passengers is a bona fide job performance issue. The carrier can set, train to, and enforce such standards. That most US airlines fail to do so in the manner that will produce the type of results you want has nothing to do with the unions. It is management's failure to train, review and follow up.
The union can be effective in preventing arbitrary discipline or termination but it can't prevent a carrier from enforcing bona fide job performance standards nor terminating those who will not, or can not, comply.