My parents were the only pax on an inner-german connecting flight to FRA in april. LH called them 3 hours prior to departure and asked them to come for the earlier flight which was already standing for one hour on the rollway (nearly fully booked). The LH agent told my father that they would wait another half to full hour for them, if they can hurry up and can get by.

It was impossible for them and my father offered to arrange to get to FRA on his own if he gets a compensation. The LH agent refused and said that they will find a solution as far as they are at the airport. When my parents arrived, the earlier flight was gone. They had an ongoing flight in F to JNB from FRA, so it was necessary to get to FRA and LH arranged a plane only for them, because the time was to short to get there by car. If the LH agent would have been a bit more flexible on the phone, my father had arrange a transfer to FRA on his own and LH would have saved a lot of money.

When they arrived with a delay at FRA, they were picked up with the Cayenne and were brought to the plane going to JNB. My father told me that it was the best flight he ever got and he felt very close to a VIP flying in his own private jet.

FS