Some observations/answers from my alltogether to extensive experience with MCI.

Davidlee--in writing is alltogether too much from this "communications" organization. They refused.

Moondog--yes keep detailed notes it will help you. I also dont think their recordkeeping system is that screwed up, they just like to keep stringing you along until you give up. I get this idea because a supervisor read back to me most of the info on my account--took about 5 mins. Also if you tell them you are recording they will not talk to you. My understanding is that the only way you can get a legally binding recording is if you notify them you are recording them. When I tried they told me either I would shut off the recorder or they would hang up (This of corse in spite of the fact that THEY are recording you)

To the original question. I am told that the maximum miles now is 10,000 not sure of the time frame. Also be VERY careful, the supervisor told me that the salespeople are paid on commission and that they can enter codes that are expired, etc. I am currently in a dispute w/ MCI because a CSR entered a code that he knew was expired and told me that I would recieve the miles. MCI to date has been telling me that now they will not honor that committment, despite what I would consider to be a legally binding verbal contract with their representative.

Anyway thats my MCI rant, hope you have better luck.