FlyerTalk Forums - View Single Post - LH too strict with check-in baggage allowances?
Old May 27, 2005 | 1:06 pm
  #13  
weero
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Originally Posted by flamboyant 1
4) by hfly is excellent. TG flies frequently to BKK from FRA, MUC, ZRH, LHR, etc. and endorsing a full F ticket would have been the right thing to do. I doubt TG would have not taken the 20 extra kilos on a full F ticket.
It is an excellent point but some carriers indeed do this.

I had a P class RTW purchased from NZ (the airline, not the country).
As the SYD-AKL flight - much like the FLR-FRA hop - does not have an F
cabin, the NZ check-in warden did not want to grant me 40 kg luggage
allowance. All arguing did not help - the paper ticket said P and I was
*G. She invented to rule that if there is no F cabin, there is no F luggage
allowance.
In the end I managed to get her call a supervisor and won for the *G benefit.
But oddly enough the supervisor upheld the "no cabin no allowance rule" ,
probably mainly because I demanded an excuse for what the obnoxious check-
in cleark said to me.

I can also confirm the strictness of the FLR staff. My friend was on an award
Y ticket FLR-FRA and D FRA-SIN. She had 27 kg of luggage and they insisted
that she could not possibly check this much. We had to beg quite badly.

20kg excess on a F ticket is not much after all. So I feel that they could
have handled this more elegantly.
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