<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NJDavid:
let me know what information is in question and I'll attempt to find the source.
The closing of the phone center, the agent that takes elite and none elite calls, the need to call back until you get an answer that is acceptable, etc. are all widely known, but I can attempt to get a source for you if you have a specific issue. </font>
Here's one specific piece of information that is in question:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">None of them, repeat NONE are dedicated just to eiltes.</font>
What is your source for this information? We know that at certain times of the day, there are no dedicated elite agents on duty, and perhaps that at any time of the day, it's possible for a call on the elite line to be handled by regular agents, but neither of these speak to what you said: "NONE are dedicated just to elites." Why do you think this is true? Do you think that this was always the case, or that this has changed after 9/11?
[This message has been edited by Steve M (edited 10-30-2001).]