FlyerTalk Forums - View Single Post - Touch Tone Your OnePass No And Zip Code Now
Old Oct 28, 2001 | 7:33 pm
  #23  
mws
 
Join Date: May 2000
Location: Houston, TX , CO PLT
Posts: 189
I agree that perhaps this is simply a matter of semantics.

To me, an Elite Priority Line is just that, a different line that gives Elites priority - plain and simply, their calls get answered faster. I don't remember reading anywhere that CO was advertising an Elite Desk or any such service, it's an Elite Priority Line.

Elite calls are answered faster than other calls, and it would be technologically possible to transfer to a non-priority queue a caller who enters bogus OP #/Zip Code on the Elite Priority Line.

My stance here is not meant to indicate that I disagree with arguments that we should have an Elite Desk - I believe we should. Matter of fact, I believe I have indicated so to Boomer whenever he has solicited feedback here for his annual letter or conversation or whatever that is he does around Freddies time.

However, I have always understood the benefit offered to be a priority queue, meaning my call gets answered faster, and I know that benefit is there and I like it.


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