I meant no disrespect originally, nor do I now. While I would not debate that statement, it all depends on what your definitions of "priority" and "priority queues" are. Or (in the words of Bill) what your definition if "is" is.

Because other than semantics, if the agent treats you like a non-elite, the agent is not specially trained to handle an elite, and the airline makes no effort to create anything but a seperate phone number for it's elites, I fail to see what the priority is. 3 rings instead of 5? Maybe knowing my name?

When I call the Hilton Diamond desk, I get someone who knows they are speaking to Hilton's best customer, someone that is set aside just for that purpose, and someone who does what they have to to ensure my satisfaction. NOT someone who 50% of the time I have to explain the rules to.


[This message has been edited by NJDavid (edited 10-28-2001).]